Returns Policy

Before returning an item, please read through our Returns Policy on this page, to make sure your item is eligible for return.


For Sports Equipment, you have 7 calendar days after delivery to notify us that you want to return the product.


For Sports Accessories and Supplements, you have 3 calendar days after delivery to notify us that you want to return the product.  


Your return can be initiated by calling our Customer Services at number (+92) 03-111-11-88-77 or by sending an email to info@thesportstore.pk.


FAQ's Relating to Return of Product.


SPORTS EQUIPMENT


Item is not the one ordered, or the item is defective, counterfeit or damaged at the time of delivery.

  • Seal must be intact if there is one.
  • Item should be in original condition.
  • Item must not be used.
  • Item must include all packaging & accessories.
  • 7 days to call customer service.
  • Courier the item via recognized courier company.
  • Inform Customer services via email/telephone.

Within 7 days of receipt of your returned team, you will be informed of the validation check performed by the TSS Quality Team.

If validated, you will be refunded the amount within 7 working days via

  • Bank transfer.
  • Cross cheque.
  • Credit card reversal.



SPORTS ACCESSORIES & SUPPLEMENTS



Item is not the one ordered OR item is defective, counterfeit or damaged at the time of delivery.

  • Seal must be intact if there is one.
  • Item should be in original condition.
  • Item must not be used.
  • Item must include all packaging & accessories.  
  • 3 days to call customer service.
  • Courier the item via recognized courier company.
  • Inform Customer services via email/telephone.
Within 7 days of receipt of your returned team, you will be informed of the validation check performed by the TSS Quality Team.
If validated, you will be refunded the amount  within 7 working days via
  • Bank transfer.
  • Cross cheque.
  • Credit card reversal.



GENERAL FAQ's



1. Any item which has been used / or sealed has been opened.

2. Any item which has been damaged during your handling.

3. Any item whose original packaging i.e. tags, stickers, plastic cover has been damaged.

4. All swimwear items.

Contact Customer Service at (+92) 03-111-11-88-77 or email info@thesportstore.pk to confirm that your product is eligible for return. We will explain to you the return procedure.

Please be prepared to give the following information:

1. Your order number.

2. The reason for the return.

3. The method of refund that you would like and necessary information associated.

Once your product is received, your product will be checked by our Quality Inspection Team.

We will make sure that your product meets all the requirements for a return as stated in our policies.

The quality evaluation may take about 7 working days from the date of item received. Once quality inspection is completed, we will send you an email or call you to give you the result of the evaluation.

If you prefer to replace your product, just let our Customer Service know and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product.

If your return is invalid, then we will call you to explain the issue and send the item(s) back to you. We will arrange delivery of the item.